Refunds and Returns Policy
We are committed to ensuring your satisfaction. If for any reason you are not happy with your purchase, please read our policy below:
Returns
Due to the nature of our products (food items), we are unable to accept returns or offer refunds, unless the item is defective or damaged upon arrival.
Refunds
If you believe your order is faulty, please contact us within 30 days of receiving your item. We will assess your claim and, if approved, a full refund will be issued to your original payment method.
Exchanges
We only offer exchanges for defective or damaged items. Please contact us within 30 days of receiving your product to arrange an exchange.
Non-returnable items
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Perishable goods (food)
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Gift cards
How to Return an Item
If your item is defective or damaged, please email us at {email address} to arrange your return. We do not cover the cost of return shipping, and shipping fees are non-refundable. Please ensure your item is returned in its original packaging.
Refunds for Sale Items
Sale items are not eligible for a refund.
Need help?
For any questions related to refunds or returns, please contact us at victoria@theamberkitchen.co.uk
